Refund policy
LORIBEAR products include collectible dolls, adult dolls, doll bodies, heads, and related products. Because some products involve intimate use and hygiene considerations, special return conditions apply.
Please inspect your order carefully as soon as it arrives, before any intimate use, cleaning, modification, repair, or other action that may change the condition of the product.
14 Business Days — Standard return request
Unused & Unopened — Standard return condition
48 Hours — Visible shipping damage
7 Business Days — Manufacturing issues
Return Eligibility
To qualify for a standard return and refund, the product must be unused, unopened, and in its original packaging. For health, hygiene, and customer safety reasons, opened or used products, especially hygiene-sensitive products such as sex dolls and doll bodies, are not eligible for standard returns.
If you wish to return an unopened, unused, and non-customized product, please contact our customer service team within 14 business days of receiving the product.
LORIBEAR will review your request and provide return instructions if it is approved. Please do not send the product back before receiving written authorization from us.
After the return instructions are sent, the product must be shipped within 7 calendar days, and valid tracking information must be provided. If the product is not shipped within this period and no written extension has been approved by LORIBEAR, the return authorization will expire.
Please include your order number with the return so that we can identify and process it correctly. Unauthorized returns may be refused.
Damaged, defective, or incorrect products are handled separately under the relevant section below.
Custom and Made-to-Order Products
Custom, personalized, made-to-order, or specially produced dolls and bodies are manufactured according to the customer's selected requirements and enter production immediately after LORIBEAR receives and confirms payment.
Once payment has been confirmed, the order cannot be cancelled or refunded because of a change of mind, personal preference, incorrect selection, or another customer-related reason.
This does not affect after-sales support for verified manufacturing defects, incorrect items, or other issues for which LORIBEAR is responsible. Such cases will be handled under the damaged, defective, or incorrect item process below.
For complete cancellation rules, please review our Order Cancellation Policy.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or different from the configuration you ordered, please contact LORIBEAR as soon as possible.
To help us review the issue quickly and accurately, please provide clear photos or videos showing:
- The product issue
- The outer packaging
- The shipping label
Where possible, visible shipping damage should be reported within 48 hours of delivery. Other manufacturing issues should be reported within 7 business days of delivery.
After reviewing the information and evidence provided, LORIBEAR will determine an appropriate solution based on the nature and severity of the issue. Possible solutions may include:
- Care or maintenance instructions
- Repair assistance
- Replacement parts
- Replacement of a head or body
- A partial refund
- A full replacement
- Another solution appropriate to the specific issue
Not every product issue automatically qualifies for a full refund. If an issue is minor, reasonably repairable, or can be properly resolved by replacing the affected part, LORIBEAR will provide a solution appropriate to the actual problem.
Where mandatory consumer protection requirements apply, the case will be handled in accordance with those requirements and reviewed based on the product condition, supporting evidence, order details, and actual circumstances.
Hygiene-Sensitive Products
Sex dolls and doll bodies are hygiene-sensitive products. Once opened, used for intimate purposes, or otherwise used, they cannot be returned to normal inventory or resold and therefore cannot be returned simply because the customer has changed their mind.
If LORIBEAR or a payment service provider requires an opened hygiene-sensitive product to be returned for inspection, it will be used only for inspection, evaluation, repair, or disposal and will not be resold to another customer.
Any such return must receive written authorization from LORIBEAR before shipment and include the relevant order number.
Return Shipping Costs and International Returns
For an eligible return approved by LORIBEAR, the customer is responsible for applicable return and additional logistics costs when they arise from customer-related reasons, including:
- A change of mind for an eligible standard return
- Incorrect size or option selection
- An incorrect or incomplete shipping address
- Refusal of delivery
- Failure to receive the package
- Failure to cooperate with required delivery or customs-clearance procedures
- Another reason not caused by LORIBEAR
These circumstances do not by themselves create a right to cancel or return an order.
Depending on the circumstances, applicable costs may include return shipping, additional shipping or redelivery costs, customs duties, taxes, clearance fees, handling fees, and other related logistics charges.
For customer-related returns, these costs are non-refundable unless LORIBEAR expressly agrees otherwise or applicable law requires otherwise.
We strongly recommend using a trackable shipping method and purchasing shipping insurance. LORIBEAR is not responsible for returned products that are lost or damaged during return transportation.
If LORIBEAR verifies that the wrong product was shipped or that the product has a verified manufacturing defect, the shipping arrangement will be handled according to the specific circumstances of the case.
Shipping and customs matters are also subject to our Packaging & Delivery Information.
Product Photography, SKU, and Product Differences
Some product pages offer different sizes, materials, body types, configurations, and optional selections. Product photos may also show different character styling, clothing, accessories, wigs, or display arrangements.
The product actually ordered is determined by the SKU, body type, material, size, configuration, and options selected and confirmed when the order is placed. Customers should review these selections carefully before completing the order.
Because many LORIBEAR products are handmade, minor differences may occur in makeup, nail finish, skin tone, surface texture, measurements, and other product details.
Minor cosmetic differences that do not affect the intended function of the product are not considered manufacturing defects.
Soft silicone and TPE materials may develop temporary pressure marks during long-distance transportation. Normal surface care, cleaning, or powdering may be required as part of routine product maintenance.
Included Items and Photography Props
The products and accessories you receive are determined by:
- The contents clearly listed on the product page
- The product configuration and options you selected
- Your order confirmation
Product photos may contain additional items used only for styling or display. Shoes, jewelry, stands, furniture, photography props, wigs, accessories, clothing, and other styling items are not included unless clearly stated as included.
Free promotional clothing or gifts include only the items specifically listed in the relevant promotion.
Refund Processing
If a refund is approved, LORIBEAR will issue it to the original payment method after all applicable return, inspection, and review requirements have been completed.
Refund processing may take up to 14 business days after approval. The time required for the refunded amount to appear in your account may also depend on your bank or payment service provider.
Payment Service Provider Disputes
If you have a question or concern about an order, product, or after-sales service, we encourage you to contact LORIBEAR first so that we can review the order details, understand the issue, check the available evidence, and discuss an appropriate solution with you.
If a dispute is subject to mandatory consumer protection requirements or payment service provider rules, LORIBEAR will handle it in accordance with the requirements applicable to that case. Each dispute or claim will be reviewed individually based on the order information, product condition, supporting evidence, and actual circumstances.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact LORIBEAR customer service.
Email: loribear@nsfwfigure.com
This Return & Refund Policy forms part of the LORIBEAR Terms of Service and applies to eligible returns, refunds, product issues, hygiene-sensitive products, return shipping, and related after-sales matters.
LORIBEAR reserves the right to update this Return & Refund Policy when necessary. Any updated version will be published on this website and will apply from its effective date. It will not retroactively change the return or refund conditions that applied to orders confirmed before the update, unless LORIBEAR and the customer expressly agree otherwise or applicable law requires otherwise.